At dLOO (operated by dLOO Technologies Pty Ltd), we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and international standards.
1. Information We Collect
We collect information to provide a seamless shopping experience. This includes:
- Personal Identity: Name, email address, and shipping address when you create an account.
- Transaction Data: Order history and payment references (Note: We do not store raw credit card numbers; these are handled securely by Paystack).
- Technical Data: IP address, browser type, and device information via Google Analytics and Firebase to improve site performance.
2. How We Use Your Information
Your data is used strictly for the following purposes:
- Processing and delivering your orders.
- Sending transactional emails (order confirmations, password resets).
- Preventing fraud and ensuring the security of our platform.
- Improving our store layout and product offerings based on aggregated user behavior.
3. Third-Party Sharing
We do not sell your data. We only share necessary information with trusted partners to fulfill our service:
- Google Firebase: Hosting, authentication, and database services.
- Paystack: Secure payment processing.
- Courier Partners: For the delivery of physical goods (Name, Address, and Phone Number only).
4. Security Measures
We implement industry-standard security measures, including SSL encryption and secure Firebase Cloud Functions, to protect your data during transmission and storage. Access to personal data is restricted to authorized personnel only.
5. Cookies
We use local storage and cookies to remember your cart items and language preferences (e.g., ZAR vs USD). You can control cookie settings through your browser, but disabling them may affect cart functionality.
6. Your Rights
Under POPIA, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data (subject to legal record-keeping requirements).
- Object to the processing of your personal information.
To exercise these rights, please contact our Information Officer at privacy@dloo.co.za.
7. Contact Us
If you have questions about this policy or your data, please contact us:
dLOO Technologies (Pty) Ltd
Email: support@dloo.co.za
Address: Gauteng, South Africa
Reg: