Welcome to dLOO. By accessing our website and purchasing our curated essentials, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, vendors, and customers.
1. General Conditions
dLOO is operated by dLOO Technologies (Pty) Ltd. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted over various networks.
2. Accuracy of Information
We strive for perfection, but we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.
3. Products and AI Generation
Certain products on dLOO are generated using Artificial Intelligence and produced via a Print-on-Demand model. By purchasing these items, you acknowledge that:
- Products are manufactured only after your order is placed.
- Slight variations in color or placement may occur compared to the digital mockup.
- Shipping times may vary (typically 5-10 business days) as items are not held in stock.
4. Payments and Security
Payments are processed securely via Paystack. By purchasing, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We do not store your raw credit card data.
5. Returns and Refunds
Our policy regarding returns and refunds is strictly enforced to maintain the integrity of our curated stock:
- Items must be returned within 7 days of delivery.
- Products must be in their original, unused condition with packaging intact.
- Handling Fee: A 5% handling fee is applied to all returns to cover processing and restocking costs.
- Shipping costs for returns are the responsibility of the customer.
6. User Conduct
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to infringe upon our intellectual property rights or the intellectual property rights of others.
7. Limitation of Liability
In no case shall dLOO, our directors, or employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of our services or any products procured using the service.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.
9. Contact Information
Questions about the Terms of Service should be sent to us at:
dLOO Technologies (Pty) Ltd
Email: support@dloo.co.za
Address: Gauteng, South Africa
Reg: